Frequently Asked Questions (FAQs)

General FAQs

Expand all

  • What is IMG's mailing address?

  • How long does it take to process my application and receive my ID card and other documents?

  • Do I need to carry the ID card with me at all times?

  • What if I need a replacement card because the original was lost, stolen or damaged?

  • Does IMG accept collect phone calls?

  • Am I required to complete an IMG Claim Form everytime I go to the doctor?

  • Can I fax my claims?

  • How long will it take to process a claim?

  • Where do I mail my claim?

  • What happens if I need to seek medical treatment on the weekend or late at night and your office is closed?

  • What can I do if I disagree with a Benefit Determination made by IMG?

  • What is precertification and why is it required?