You may seek treatment with the hospital or doctor of your choice. When seeking treatment in the U.S., you have access to the Preferred Provider Organizations (PPO), which are separately organized networks of hundreds of thousands of established, highly qualified health care physicians and many well-recognized hospitals in the U.S. You can quickly search the network through MyIMG. Additionally, to help you locate health care providers outside the U.S., IMG provides its online International Provider AccessSM (IPA), a database of over
As quality of care is a primary concern, we have designed a specialized Medical Concierge service. In the event that you are in need of a non-emergency medical procedure, this service will help you decide on a facility that provides the quality care you need in the most cost-effective setting. The procedure can be in or out-patient, and as simple as a MRI or as complex as a transplant. You will receive easy-to-understand information relative to the costs of the procedure at competing facilities. Armed with these facts, you can make informed decisions as to where to have procedures performed, which will effectively reduce your health care costs. This includes exploring worldwide options for care.
To take advantage of this service, just notify the Medical Concierge that a procedure is necessary. The Medical Concierge will then go to work for you, providing you with the facilities that have the highest quality rating and can provide the service in the most cost-effective manner. Additionally, you will receive verification of physician admitting privileges, verification of PPO participation, educational material concerning your procedure, assistance with scheduling appointments and more.
Emergency Medical Evacuation
This program includes an Emergency Medical Evacuation benefit. This coverage is available when there is not a qualified facility in the immediate area to treat your life-threatening illness or injury.
The program covers Emergency Medical Evacuation to the nearest qualified medical facility or to the nearest qualified medical facility in the insured’s home country provided that any additional travel time to the insured’s home country will not cause detriment to his/her health as determined by the treating physician.
Emergency Medical Evacuation benefits under the program provide access to care when you or your family need it most. During the emergency, IMG will coordinate evacuation to a qualified facility equipped to handle your illness or injury. A team of independent pilots and medical professionals will transport you and a family member (if there is room available), while arrangements for your arrival are being made with the receiving hospital. Once at the receiving hospital, IMG will continue to monitor your treatment and communicate with the physicians and your family members.
To be eligible, the evacuation must be recommended by the attending physician in life-threatening situations, and approved in advance and coordinated by IMG. IMG is available 24 hours a day, 7 days a week to arrange emergency medical evacuations.
Service at your fingertips — that’s what MyIMG provides. MyIMG is a proprietary online service located at myimg.imglobal.com that provides you information and tools to manage your IMG accounts anytime, anywhere. Our service centers in the U.S. and Europe are available to assist with emergencies 24 hours a day, and through MyIMG you have immediate access to important tools and resources.
Some features include:
- Submission and management of claims
- Access to Explanations of Benefits (EOBs)
- Initiate precertification
- Access Customer Care via Live Chat, email or telephone
- Locate and recommend a provider/facility
- Obtain ID cards and other insurance documents