Single Resource. One call. One company. The bottom line is that IMG can serve as your single source for every international medical coverage need, including travel medical insurance, expatriate insurance, international employee benefits, missionary insurance, marine insurance, stop loss insurance, international medical management services and trip cancellation insurance.
A Global Family of Companies. Through our subsidiaries - IMG Europe Ltd., Akeso Care Management®, IMG-Stop LossSM, iTravelInsured®, and The IMG Foundation - we provide around-the-clock medical management services, trip cancellation programs, stop loss insurance to reduce employer risk and an internationally based service center. We’ve set the benchmark for industry service levels by integrating independent credentialing services with in-house, fully owned and operated service divisions.
On-site Administrative Service. Our administrative functions are performed in-house because it enables us to better serve you. Our staff includes claims administrators who process tens of thousands of claims each year, handling virtually every language and currency.
Multilingual Customer Service Professionals. To provide you with the global health care benefits you need backed by the service you want, we rely on our staff of determined and driven professionals. Their devotion has enabled us to provide the highest quality service for which we have become known. It’s that same passion that’s the foundation for the enduring business relationships we’ve built with our customers over 20 years.
International Service Center. To ensure we are available when and where needed, we maintain IMG Europe - a service and assistance center that provides administrative support and marketing services to our producers overseas and claims administration and emergency medical assistance to those living and traveling worldwide. IMG Europe offers the same administrative services as IMG, with the added benefit of similar time zones and services in tune with local practices.
Medical Management Services. When you’re overseas and a medical emergency occurs, you may not be able to wait for regular business hours. With our on-site Chief Medical Officer and registered nurses, you have 24-hour access to highly qualified coordinators of emergency medical services and international treatment.
Currency Conversions. To help eliminate costly conversion fees and to expedite the receipt of funds, we provide international currency conversions and claim reimbursements via check, direct deposit and electronic transfers.
Producer Support. We offer our producers unprecedented assistance, tailored to meet their needs, including a complete product line, product education, marketing support, sales tools and incentive programs.
Worldwide Leader. We don’t just follow the pack, we lead it. For two decades, we have consistently and reliably provided the products you need and the services you want. Our reputation has grown because we back up what we promise - Coverage Without Boundaries® that produces Global Peace of Mind®.
Financial Security. Our globally recognized partner, Sirius International Insurance Corporation (publ), offers the financial security and reputation demanded by international consumers. As our underwriter, Sirius is Rated A (Excellent) by A.M. Best and A- by Standard and Poor’s, offering the stability of a well-established insurance company.
Leading-edge Technology. Technology has always been at the forefront of our expertise. Our proprietary online service, MyIMGSM, allows you to access information and manage accounts, 24 hours a day, seven days a week, from anywhere in the world. MyIMG provides a wealth of information at your fingertips.
Accessibility. Phone, fax, email, Live Chat – no matter where you are or what you need, we provide you with all the necessary channels of communication for the convenience of contacting us from anywhere at any time.