    |
|
-
Recently my daughter contracted Dengu, a tropical virus, in Costa Rica.
Her case was rather dangerous and required hospitalization. Fortunately she had purchased IMG's Patriot insurance prior to her travels. We will recommend it to anyone we know who is traveling out of country in the future.
The whole experience was rather unnerving for us and THANKS to the incredible attention from the IMG staff we were able to get through the ordeal much easier!!
We cannot believe how well Gretchen's case was handled by your staff. This episode was truly a case of going "above and beyond" in customer care. I have been in HR for 22 years and know I will use this scenario in future training sessions with our employees.
We still cannot find the exact words to show how much we appreciate everything that was done during this emotional and difficult episode. This was, by far, the best representation of empathy that we have ever encountered. You should be very proud of your staff!
-Costa Rica
-
I just wanted to take a moment to compliment you on your customer service
operation. I live in Africa and handle quite a few of my personal affairs
over the internet. Woe to anyone who has to try to run their life this
way. Imagine what a pleasant surprise it was to send an inquiry to your
general e-mail and receive a prompt, friendly response from a human being.
I dealt with one of your employees over the period of a week or so and,
though it's hard to put a personality to an e-mail, I can say she was one
of the friendliest people I've dealt with in a long time, let alone over
the internet. What's more, she actually took ownership of the process and
the customer, did not fob me off to other departments, and made sure
everything went smoothly. Thanks to her, you already have one referral
from a new (and satisfied) customer. I hope I can find others to send.
-Africa
- "Thank you for your happy and bright demeanor
on the phone. I've never been comfortable dealing with health insurance,
but IMG makes a tough thing tolerable. Thank you for your hard work
for us!"
- "Is IMG really the surprisingly wonderful company
that it seems to be? I have worked with IMG for several years now and
I think very highly of you. Your reply to my most recent question was
so prompt and kind. It was wonderful! Speaking as a person, that is
how you make friends. Speaking as a businessman, that is how you develop
loyal customers. You are doing a great job!"
-West Africa
- "I really appreciate your gracious help! It
is so nice to know that we can count on IMG. Again, many thanks."
- "I am writing to thank the IMG team for the
excellent job all of you did in responding to my recent medical situation.
One never wishes to need to call upon insurance, because it usually
means something bad has happened, however, when it's necessary, it's
terrific to know that the system is there to take care of me."
-Ecuador
- "Just wanted to drop you a note to say thank
you, thank you, thank you for your help and support during our time
of need. We're so happy to be able to rely on IMG."
- "Working with IMG has renewed my faith in the
insurance business. We are very grateful to you and appreciate your
service very much."
-India
- "Thank you for all of your help with the insurance
needs of our employees. It truly is a joy and a great privilege to work
with IMG."
- "Thank you very much for your kind e-mail.
I am very impressed that your company would value customer support this
highly, and will happily recommend IMG to my friends who travel. Again,
please accept my gratitude for your excellent efforts on my behalf."
- "I am writing this e-mail to praise and compliment
your employees. I am extremely satisfied with the prompt follow-up and
the professionalism that I receive from IMG. It is rare to find someone
who gives you such attention. I am looking forward to working with IMG
in a long and prosperous future."
-Haiti
- "Thank you again for your kind assistance and
professional service. In our past experiences with the representatives
of various departments of the IMG organization we have found everyone
to be helpful, courteous and professional."
|
