Frequently Asked Questions


What is MyIMG
What is a provider?
What is an exclusion?
What is IMG’s mailing address?
Do I need to carry the ID card with me at all times?
What if I need a replacement ID card because the original was lost, stolen or damaged?
Does IMG accept collect phone calls?
Can I fax my claims?
How long will it take to process my claim?
Where do I mail my claim?
Am I required to complete an IMG Claim Form every time I go to the doctor?
What happens if I need to seek medical treatment on the weekend or late at night and your office is closed?
What is precertification and why is it required?
What can I do if I disagree with a Benefit Determination made by IMG?