MyIMG is International Medical Group’s member and group administrator portal. Here, you can submit and manage your claims, update your contact information with IMG, access your ID card, initiate precertification, obtain insurance documents and more..
Once IMG receives your claim, it can take up to 30 business days to process. In order for the claim to be processed within the standard time frame, IMG must receive a completed, legible copy of your claim form, along with copies of the itemized invoice(s) and paid receipt(s). Any missing information on the claim form or supporting documentation could result in the delay of your claim.
When your claim has been processed, you will receive an Explanation of Benefits (EOB). The EOB will detail how your claim was processed, and/or request additional information needed to review and process your claim. If you have any questions about your claim, please contact Customer Care at firstname.lastname@example.org, +1.317.655.4500 or +1.800.628.4664.
Precertification is a requirement under your certificate for certain medical services. Please see your certificate for a list of services which require precertification (click the “My Documents” link under the “My Account” tab.)
During the precertification process, medical professionals review the planned medical services against standard medical criteria to ensure that the services are within accepted medical standards and are medically necessary.
Precertification may be initiated by you, your representative, or your medical provider.
This can be done here on MyIMG (“Precertification” under the “Resources” tab) or by calling IMG at +1.800.628.4664 (within the U.S.) or +1.317.655.4500.
Most U.S. hospitals and physicians are familiar with the precertification process and will make the phone call for you, though they are not required to do this.
You are responsible for ensuring the precertification process is done 5 days before you are hospitalized or within 48 hours of an accident or emergency illness.
It is important to note that precertification is only a determination of medical necessity, not an assurance of coverage, verification of benefits or a guarantee of payment. All medical expenses must meet usual, reasonable, customary, and eligible payment guidelines.