Secure Messaging
Secure Premium Payment
Please use this secure form for sending personal or confidential information. You may use this form to:
- Send personal credit card or bank account information.
- Provide updates on your health condition or changes in conditions.
- Make change requests to your current plan or account information.
- Submit claim forms and/or confidential medical records.
All information will be stored in an encrypted and secured database until it is ready to be accessed by a support representative. You will also receive a confirmation email along with a unique reference ID which can be used to track your message.
Frequently Asked Questions
Please refer to the policy / plan type you are inquiring about to determine the correct contact number below.
Worldwide: +44 (0)1903 817970
Worldwide: +44 (0) 2920 468500
You will receive an email immediately after your form submission which will include a unique ID you can use for reference. Your message will be stored in our encrypted database until a support team member reviews and sends you a reply. If you have not received a reply within 2-3 business days, you may inquire about the status of your request by phone. You will need to provide your unique ID to assist us in locating the relevant information.
If you need to submit a new claim, please log in or create a new MyIMG account at imglobal.com/member to access your online claims portal. Our online claims submission is designed to protect your claim documents and ensure prompt handling by our Claims Team. If this feature is not available to your plan, you may utilize the secure messaging center for submitting your claims.
Please log in or create a new MyIMG account at imglobal.com/member to access your online claims portal and view the status of your claim.
If you need to submit additional information on an existing claim, please log in or create a new MyIMG account at imglobal.com/member to access your online claims portal. Our online claims portal is designed to protect your documents and ensure prompt handling by our Claims Team. If this feature is not available to your plan, please utilize the secure messaging center for submitting your documents.
Yes, it will still be routed to the correct support team, but the response time may be delayed.
The only IMG team members who will access your encrypted message are those needed to address the substance of your request.
All of your personal health information (PHI) and personally identifiable information (PII) is secured, protected, and private.
You may enter an additional recipient email address but this will only be used to better determine which support team your message will be routed to. If your message needs to be routed to a specific email address, please enter additional details in the message area.
Our support team will typically respond to your message within 2-3 business days.
You are being asked to use this form to ensure your privacy and the security of your data.