Secure Messaging

Secure Premium Payment

Please use this secure form for sending personal information relating to ALC Health, IMG, IMG Europe, iTravelInsured, or AkesoCare products or services. You may use this form to:

  • Send personal credit card or bank account information.
  • Provide updates on your health condition or changes in conditions.
  • Make change requests to your current plan or account information.
  • Submit claim forms and/or confidential medical records.

All information will be stored in an encrypted and secured database until it is ready to be accessed by a support representative. You will also receive a confirmation email along with a unique reference ID which can be used to track your message.

Frequently Asked Questions

Who do I contact if I have a question or a problem with Secure Messaging?

Please refer to the policy / plan type you are inquiring about to determine the correct contact number below.

IMG Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
IMG Europe Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
iTravelInsured Support
USA & Canada: +1 (866) 347-6673
Worldwide: +1 (317) 655-9796
AkesoCare Support
USA & Canada: +1 (866) 232-8677
Worldwide: +1 (317) 655-4505
ALC Health Support
Worldwide: +44 (0)1903 817970
Enterprise Services
Worldwide: +44 (0) 2920 468500
PeaceCorps Members
USA & Canada: +1 (855) 731-9442
Worldwide: +1 (317) 927-6825

What happens after I submit my message?

You will receive an email immediately after your form submission which will include a unique ID you can use for reference. Your message will be stored in our encrypted database until a support team member reviews and sends you a reply. If you have not received a reply within 2-3 business days, you may inquire about the status of your request by phone. You will need to provide your unique ID to assist us in locating the relevant information.

I have a non-IMG policy, will this get routed to the correct support team?

Yes, it will still be routed to the correct support team, but the response time may be delayed.

Who will have access to and who will respond to my message?

The only IMG team members who will access your encrypted message are those needed to address the substance of your request.

Will my information be protected and private?

All of your personal health information (PHI) and personally identifiable information (PII) is secured, protected, and private.

Can I send this to more than one support team or email address?

You may enter an additional recipient email address but this will only be used to better determine which support team your message will be routed to. If your message needs to be routed to a specific email address, please enter additional details in the message area.

How long should I expect to receive a reply?

Our support team will typically respond to your message within 2-3 business days.

Why am I being asked to use this form instead of sending through email?

You are being asked to use this form to ensure your privacy and the security of your data.

Send a Secure Message
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