Comprehensive World-class Services
From routine care to complex case management to emergency medical situations, you’re never far from IMG’s support services. This program not only provides flexible coverage, it also provides you with prompt access to the invaluable international services and IMG resources - regardless of your location.
Freedom to choose your provider - This program allows you the freedom to choose your own health care provider no matter where you are in the world. With open access to health care providers, you have improved access to quality care.
Locating a provider - For your convenience and to help you reduce your out-of-pocket expenses, we provide you access to two extensive provider networks that include established, globally credentialed physicians and hospitals.
- The independent Preferred Provider Organization (PPO) - when seeking care within the U.S.
- The International Provider AccessSM (IPA) - when seeking care outside the U.S.
Emergency Medical Treatment - The ability to access quality health care is of paramount importance when a life-threatening medical emergency arises abroad. This program provides you with important emergency benefits backed by the services of an accredited 24/7/365 clinical staff with over 200 years of combined experience.
- Emergency Medical Evacuation benefit
- Return of Mortal Remains benefit
- Remote Transportation benefit (Platinum plan option)
- Political Evacuation benefit (Platinum plan option)
Unique medical service - Whether you are seeking care in a local facility or in a location you are not familar with, the quality of the care you are receiving is a primary concern. Our Medical Concierge program is designed to provide you critical information on provider ratings, treatment outcome and cost of care prior to receiving medical treatment. Your personal Medical Concierge will review your specific non-emergency medical condition and provide you with complete information on provider ratings, past outcomes and general costs - all in the area where you are planning treatment.
IMG's Medical Concierge helps you make an informed decision when seeking medical care within the U.S. Also, you can receive a reduction in your deductible for utilizing this unique medical service. This level of individualized service is unmatched in the international arena. Please note due to the high level of data required for this service, Medical Concierge service is restricted to facilities within the U.S.
Clinical Staff Available for You
Medical professionals to coordinate your care - In the event you need medical care, our on-site clinical staff coordinates with the medical provider and treating facility to respond to the unique needs and circumstances you may face. Having provided services in more than 170 countries, we are experts at assessing the need for services and ensuring they are delivered in a timely, cost-effective manner.
This individualized approach gives you peace of mind knowing that you have experienced, knowledgeable professionals ready to help at a moment’s notice, anywhere around the globe.
Managing Your Plan
International service assistance - IMG’s international services are designed to help you maximize the outcome of your medical care.
- Access to quality health care worldwide
- Professionally trained multilingual claims administrators and service professionals with proven international experience
- Claim inquiries, status of claim information and reimbursement options available online, by phone, fax, email and Live Chat
- Experienced international currency conversion
- Claim settlement directly to providers or to you via check or direct deposit
- Verification of benefits and explanation of benefits to providers
24/7/365 access to information - To help you save time managing routine areas of your account, we make it easy for you to get the information you need.
- MyIMGSM - secure member Web site
- Online renewals
- Easy online U.S. and international provider searches
- Retrieve explanation of benefits
- Check the status of claims - real time information available
- Update address information & request ID cards
- Change your mode of payment
- Multiple international service and assistance centers
- Live Chat, email, phone, fax