What is IMG's mailing address?
How long does it take to process my application and receive my ID card and other documents?
Do I need to carry the ID card with me at all times?
What if I need a replacement card because the original was lost, stolen or damaged?
There are several ways to obtain a duplicate ID card. The Client Resources page features an ID card link as a menu item on the right side of the page. Simply click the link and follow the instructions. IMG's quick links also features a link to print a duplicate card. Additionally, if you have a MyIMG account, once you are logged in you have the ability to print another card.
If you fear your card has been stolen, please contact IMG immediately via e-mail, phone, fax or mail to enable us to watch for any misuse of the stolen card.
Does IMG accept collect phone calls?
Am I required to complete an IMG Claim Form everytime I go to the doctor?
Can I fax my claims?
How long will it take to process a claim?
Where do I mail my claim?
What happens if I need to seek medical treatment on the weekend or late at night and your office is closed?
What can I do if I disagree with a Benefit Determination made by IMG?
What is precertification and why is it required?
Some items in MyIMG require you to register online. Please continue here to the MyIMG registration page for our quick and easy online registration.
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