Frequently Asked Questions

Does IMG accept collect phone calls?

IMG offers a toll-free number within the U.S. and Canada of 1.800.628.4664. You may also call collect at 1.317.655.4500.

What happens if I need to seek medical treatment on the weekend or late at night and your office is closed?

If you have a medical emergency, seek appropriate medical care.  If you need assistance, please call the phone number on the back of your ID card. IMG has medical professionals on call 24/7 to assist you in the case of a medical emergency.  If you need to precertify outpatient services you may use the online precertification form.If you are being admitted to a hospital, you may notify us either by submitting an online precertification form or by calling the phone number on the back of your ID card.

 

What is IMG's mailing address?

General Mailing:
International Medical Group, Inc.
2960 North Meridian Street
Indianapolis, IN USA 46208-4715

Claims:
International Medical Group, Inc.
Claims Department
P.O. Box 88500
Indianapolis, IN 46208-0500

Claims Email:
CustomerCare@imglobal.com
ATTN: Claims Department

The information provided above is for general informational purposes only. While we have attempted to provide current, accurate and clearly expressed information, this information is provided "as is" and IMG makes no representations or warranties regarding its accuracy or completeness. The information provided should not be construed as legal or tax advice or as a recommendation of any kind. External users should seek professional advice from their own attorneys and tax advisers with respect to their individual circumstances and needs.