Frequently Asked Questions

Am I required to complete an IMG Claim Form every time I go to the doctor?

The Claims department encourages all insureds to complete a Claim Form for each new onset of an illness or injury.  This process gives IMG knowledge that you are receiving medical treatment and allows us to watch for appropriate billing to be filed on your behalf.  If you fail to submit a Claim Form and additional information is requested, IMG will contact you with an Explanation of Benefits and attach a Claim Form if one is required.

What can I do if I disagree with a benefit determination made by IMG?

A written formal claims appeal may be sent to IMG requesting a review of previously processed claims.  It is important that you submit your appeal and any supporting documentation within sixty (60) days of the original claims determination.  Your appeal will be reviewed and promptly responded to in accordance to your particular insurance plan or certificate.  Claim appeals should be forwarded to: 

International Medical Group
Attn: Claims Appeals
P.O. Box 88500
Indianapolis, IN 46208-0500

Where do I mail my claim?

International Medical Group, Inc.
Attn: Claims Department
P.O. Box 88500
Indianapolis, IN 46208-0500

How long will it take to process a claim?

Complete Proof of Claim must be received by IMG prior to making any benefit determinations. Proof of Claim is defined within your plan or Certificate of Insurance. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete the Proof of Claim, processing will be delayed. The insured will receive an Explanation of Benefits indicating what is needed for further consideration. Failure to comply may result in the insured's claim being closed for lack of response.

The information provided above is for general informational purposes only. While we have attempted to provide current, accurate and clearly expressed information, this information is provided "as is" and IMG makes no representations or warranties regarding its accuracy or completeness. The information provided should not be construed as legal or tax advice or as a recommendation of any kind. External users should seek professional advice from their own attorneys and tax advisers with respect to their individual circumstances and needs.