Our Story

IMG Websites

United States


The ability to access quality health care is of paramount importance when a medical emergency arises abroad. To coordinate care and provide domestic and international medical management services, IMG formed AkesoCare, a specialized division devoted entirely to medical management.

AkesoCare provides services such as health care management, evacuation coordination, international provider access, cost containment, precertification, medical concierge disease management, cost analysis, coordination of provider discounts for covered U.S. care, and more. AkesoCare collaborates with the patient, payer and provider in evaluating and directing the delivery of medical services, resulting in greater patient satisfaction and payer cost savings.


IMG Europe Ltd.

Coverage Without Boundaries®. Service without obstacles. IMG Europe is a sales, service and assistance center that provides administrative support and sales and marketing services to our producers overseas, and claims administration and emergency medical assistance to those living and traveling worldwide. IMG Europe understands the specific needs of EU expatriates and travelers.

Global Response

UK-based Global Response offers 24/7/365 travel assistance to policyholders, as well as claims and logistical support to insurance providers with clients worldwide.

  • Medical Assistance — We provide an exceptional customer journey in the event of a medical need, including an emergency.
  • Travel – Global Response has a dedicated travel claims department to handle issues such as lost luggage, trip cancellation, or returning home early.

ALC Health

An award-winning, international medical insurance provider that has been protecting the health of private clients, companies and organizations across the globe for more than 15 years. With many of our ALC Health advisors having been expatriates themselves, ALC understands what it's like to be living far away from home or in a country where health care treatment may not always be readily accessible. Many of the ALC Health team members share expatriate experiences with clients, and those experiences help ALC Health focus on providing excellent, empathetic service.