Insurance

Choose the plan that meets your needs and spend more time enjoying your international experience not worrying about your insurance coverage.

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Travel Medical
Insurance

Temporary coverage for medical expenses & emergency evacuations when traveling outside of your home country.

International Health Insurance

Annually renewable coverage for expats and global citizens living or working internationally for more than one year.

Travel
Insurance

Coverage for trip interruption and cancellation, lost baggage and travel delays.

Enterprise Services

We’re committed to being there for our clients' customers wherever they may be in the world, delivering superior support and assistance in times of need.

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Medical & Travel
Assistance

Services to support travelers in need of medical attention or that have travel assistance needs before, during, and after their trip.

Global Workers' Compensation Case Management

Case management services to manage highly complex workers’ comp cases that require detailed management by medical personnel extending beyond a hospitalization or out-patient procedure.

Security Assistance
Services

Real-time, worldwide security intelligence, advice, and other security services to help travelers avoid danger.

Insurance Administrative
Services

Insurance administrative services to manage all things related to your health care plan needs from enrollment to claim reimbursement.

Claims Center

Claims Filing Information

Direct Payment to Providers

In many cases IMG works directly with the hospital or clinic, including those outside our independent Preferred Provider Organization, for payment of eligible medical expenses. To file a claim, complete the Claim Form and submit it with original itemized bills. In this case, you will be responsible for your deductible, coinsurance amounts and non-eligible expenses. You can also use IMG Interactive Claim Form (146 kb). Adobe Reader is required to use the interactive form.

Frequently Asked Questions

How long will it take to process a claim?

Complete Proof of Claim must be received by IMG prior to making any benefit determinations. Proof of Claim is defined within your plan or Certificate of Insurance. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete the Proof of Claim, processing will be delayed. The insured will receive an Explanation of Benefits indicating what is needed for further consideration. Failure to comply may result in the insured's claim being closed for lack of response.

Where do I mail my claim?

International Medical Group, Inc.
Attn: Claims Department
PO Box 9162
Farmington Hills, MI 48333

What can I do if I disagree with a benefit determination made by IMG?

A written formal claims appeal may be sent to IMG requesting a review of previously processed claims.  It is important that you submit your appeal and any supporting documentation within sixty (60) days of the original claims determination.  Your appeal will be reviewed and promptly responded to in accordance to your particular insurance plan or certificate.  Claim appeals should be forwarded to: 

International Medical Group
Attn: Claims Appeals
PO Box 9162
Farmington Hills, MI 48333

Am I required to complete an IMG Claim Form every time I go to the doctor?

The Claims department encourages all insureds to complete a Claim Form for each new onset of an illness or injury.  This process gives IMG knowledge that you are receiving medical treatment and allows us to watch for appropriate billing to be filed on your behalf.  If you fail to submit a Claim Form and additional information is requested, IMG will contact you with an Explanation of Benefits and attach a Claim Form if one is required.

Reimbursement

If you have received treatment and need to be reimbursed for out-of-pocket medical expenses, complete the Claim Form and submit your original itemized bills and paid receipts within 90 days. We will reimburse your eligible medical expenses after applying the deductible and coinsurance.

Please remember to submit your bills and receipts as soon as you receive them. Do not hold them until the end of the year. IMG will apply eligible medical expenses to your deductible and coinsurance throughout the year.

Online Claims

Log onto MyIMG℠ to submit claims using our online claims form.

You may also use the following address to send any information to our Claims department.

International Medical Group
Claims Department
PO Box 9162
Farmington Hills, MI 48333