Insurance

Choose the plan that meets your needs and spend more time enjoying your international experience not worrying about your insurance coverage.

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Travel Medical
Insurance

Temporary coverage for medical expenses & emergency evacuations when traveling outside of your home country.

International Health Insurance

Annually renewable coverage for expats and global citizens living or working internationally for more than one year.

Travel
Insurance

Coverage for trip interruption and cancellation, lost baggage and travel delays.

Enterprise Services

We’re committed to being there for our clients' customers wherever they may be in the world, delivering superior support and assistance in times of need.

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Medical & Travel
Assistance

Services to support travelers in need of medical attention or that have travel assistance needs before, during, and after their trip.

Global Workers' Compensation Case Management

Case management services to manage highly complex workers’ comp cases that require detailed management by medical personnel extending beyond a hospitalization or out-patient procedure.

Security Assistance
Services

Real-time, worldwide security intelligence, advice, and other security services to help travelers avoid danger.

Insurance Administrative
Services

Insurance administrative services to manage all things related to your health care plan needs from enrollment to claim reimbursement.

Secure Message Center

Smart, secure, & encrypted

Secure Messaging

Please use this secure form for sending personal information relating to IMG, IMG Europe, iTravelInsured, ALC Health, AkesoCare or Global Response products or services. You may use this form to:

  • Send personal credit card or bank account information.
  • Provide updates on your health condition or changes in conditions.
  • Make change requests to your current plan or account information.
  • Submit claim forms and/or confidential medical records.

All information will be stored in an encrypted and secured database until it is ready to be accessed by a support representative. You will also receive a confirmation email along with a unique reference ID which can be used to track your message.

Frequently Asked Questions

Who do I contact if I have a question or a problem with Secure Messaging?

Please refer to the policy / plan type you are inquiring about to determine the correct contact number below.

IMG Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
IMG Europe Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
iTravelInsured Support
USA & Canada: +1 (866) 347-6673
Worldwide: +1 (317) 655-9796
AkesoCare Support
USA & Canada: +1 (866) 232-8677
Worldwide: +1 (317) 655-4505
ALC Health Support
Worldwide: +44 (0)1903 817970
Global Response Support
Worldwide: +44 (0) 2920 468500
PeaceCorps Members
USA & Canada: +1 (855) 731-9442
Worldwide: +1 (317) 927-6825

What happens after I submit my message?

You will receive an email immediately after your form submission which will include a unique ID you can use for reference. Your message will be stored in our encrypted database until a support team member reviews and sends you a reply. If you have not received a reply within 2-3 business days, you may inquire about the status of your request by phone. You will need to provide your unique ID to assist us in locating the relevant information.

I have a non-IMG policy, will this get routed to the correct support team?

Yes, it will still be routed to the correct support team, but the response time may be delayed.

Who will have access to and who will respond to my message?

The only IMG team members who will access your encrypted message are those needed to address the substance of your request.

Will my information be protected and private?

All of your personal health information (PHI) and personally identifiable information (PII) is secured, protected, and private.

Can I send this to more than one support team or email address?

You may enter an additional recipient email address but this will only be used to better determine which support team your message will be routed to. If your message needs to be routed to a specific email address, please enter additional details in the message area.

How long should I expect to receive a reply?

Our support team will typically respond to your message within 2-3 business days.

Why am I being asked to use this form instead of sending through email?

You are being asked to use this form to ensure your privacy and the security of your data.

Send a Secure Message

COVID-19: For answers to frequently asked questions, please see our COVID-19 Resource Page