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Secure
Messaging

Our secure message form allows you to submit personal or confidential information that requires additional levels of security and encryption. All other inquiries should be submitted using our contact form. You may use this form to:

  • Send personal credit card or bank account information

  • Provide updates on your health condition or changes in conditions

  • Submit confidential medical records

All information will be stored in an encrypted and secured database until it is ready to be accessed by a support representative. You will also receive a confirmation email along with a unique reference ID which can be used to track your message.

Frequently Asked Questions

Check out some answers regarding secure messaging below.

Who do I contact if I have a question or a problem with Secure Messaging?

Please refer to the policy / plan type you are inquiring about to determine the correct contact number below.
IMG Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
IMG Europe Support
USA & Canada: +1 (800) 628-4664
Worldwide: +1 (317) 655-4500
iTravelInsured Support
USA & Canada: +1 (866) 347-6673
Worldwide: +1 (317) 655-9796
AkesoCare Support
USA & Canada: +1 (866) 232-8677
Worldwide: +1 (317) 655-4505
ALC Health Support
Worldwide: +44 (0)1903 817970
Enterprise Services
Worldwide: +44 (0) 2920 468500
PeaceCorps Members
USA & Canada: +1 (855) 731-9442
Worldwide: +1 (317) 927-6825