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Frequently Asked Questions

What can I do if I disagree with a benefit determination made by IMG?

For Medical Claims:

You can submit a claims appeal on MyIMG by navigating to the claims page and clicking the details of a specific claim. A claims appeal may also be sent to IMG in writing requesting a review of previously processed claims.

It is important that you submit your appeal and any supporting documentation within 90 days of the original claims determination. Your appeal will be reviewed and promptly responded to in accordance with your particular insurance plan or certificate. Claim appeals should be forwarded to:

International Medical Group
Attn: Claims Appeals
PO Box 240429
Apple Valley, MN 55124, USA

For Travel Claims:

You can submit a claims appeal on MyIMG by navigating to the claims page and clicking the details of a specific claim. A written formal claims appeal may also be sent to IMG requesting a review of previously processed claims. It is important that you submit your appeal and any supporting documentation within ninety (90) days of the original claims determination. Your appeal will be reviewed and promptly responded to in accordance to your particular insurance plan or certificate. Claim appeals should be forwarded to:

IMG iTravelInsured® Claims
Attn: Claims Appeals
PO Box 241853
Apple Valley, MN 55124, USA