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Frequently Asked Questions

How long will it take to process a claim?

A complete proof of claim must be received by IMG prior to making any benefit determinations. Once all information is received, then claims are promptly processed in accordance with industry standards. However, when additional information is required to complete your claim, processing will be delayed. For medical claims, the insured will receive an Explanation of Benefits indicating what is needed for further consideration. For travel claims, the insured will be notified by email and/or SMS text. Failure to comply may result in the insured's claim being closed for lack of response.