Coronavirus Disease (COVID-19)
Updated on April 6, 2020, 4:30pm EDT
The most recently discovered coronavirus, which causes coronavirus disease COVID-19, was first reported from Wuhan, China in December 2019. On January 30, 2020, the World Health Organization (WHO) declared the outbreak of COVID-19, a “public health emergency of international concern” and, on March 11, 2020, the disease was characterized as a “pandemic.” On March 19, 2020, the U.S. Department of State issued a Global Level 4 Health Advisory.
As of March 27, 2020, the United States Centers for Disease Control and Prevention (CDC) has issued a warning level 3, "avoid nonessential travel," due to the widespread and ongoing transmission of the novel coronavirus (COVID-19). The CDC further recommends that travelers avoid all nonessential international travel.
Under the terms and conditions of IMG’s international medical products, if coverage for COVID-19 was not already excluded based upon earlier travel warnings issued by the U.S. Department of State, CDC or other applicable U.S. or foreign government authority, any person who purchases coverage on March 27, 2020 or after or has not entered their destination country by March 27, 2020, will not be eligible for benefits directly or indirectly related to COVID-19.
Frequently Asked Questions
Insurance Plan FAQs
iTravelInsured & ALC FAQs
Operational Capability FAQs
*This is a summary of a selection of plan benefits offered only as an illustration and does not supersede in any way the Certificate of Insurance and governing policy documents (together the “Insurance Contract”). The Insurance Contract is the only source of the actual benefits provided.
**Insurance benefits contained within the travel protection plans described above are underwritten by the United States Fire Insurance Company. C&F and Crum & Forster are registered trademarks of United State Fire Insurance Company. The Crum & Forster group of companies is rated A (Excellent) by AM Best Company 2018.
Get Medical Insight and Practical Guidance in our Latest Webinar
In the latest Coronavirus-focused IMG webinar, Dr. Tothill shares his medical perspective on how best to prepare for and mitigate the growing threat of widespread COVID-19, advice for those in affected areas, and simple measures most effective in controlling the spread of this Coronavirus.
Updates from IMG's Chief Medical Officer
IMG's Chief Medical Officer, Dr Geoff Tothill, shares the the latest updates on the coronavirus (COVID-19) outbreak, advice for those in affected areas, and simple measures most effective in controlling the spread.
IMG Coronavirus Bulletin January 25th, 2020
IMG Coronavirus Bulletin February 25th, 2020
IMG Coronavirus Bulletin March 12th, 2020
IMG Coronavirus Bulletin March 20th, 2020
Regular Hand Washing
One of the most effective ways of reducing spread is through regular and thorough hand washing and avoidance of hand to mouth contact. Use of alco-gel throughout the day can also significantly reduce the risk.
Catch Your Coughs
Medical expenses vary around the world. To provide the best balance of coverage and cost, plan coverage rates may be different for a traveler visiting the United States than they are for a traveler in a destination where healthcare is less expensive.
Avoid Large Crowds
Being in close proximity to a large number of people, even if they (or you) are wearing a mask, increases the probability that you will contract the virus. Many countries have cancelled large public gatherings in affected areas.
Substituting face to face meetings with teleconferencing, avoiding shaking hands and distancing from those with flu like symptoms can all help reduce transmission. Staff working in contact centres in endemic areas should avoid sharing headsets or visiting each others work areas.
General Coronavirus FAQs
IMG's COVID-19 Preparedness
While IMG’s Chief Medical Officer and medical team continue to monitor the COVID-19 pandemic and how it may affect our members, clients, and producers, they’re equally as focused on the IMG team’s safety and security. Based on their recommendations and in accordance with our company-wide pandemic response plans, we recently initiated our work from home policy. We believe this was necessary to protect the health and wellbeing of the IMG team, while also allowing us to continue serving you with limited service interruptions.
As a result of these remote working measures, please keep the following in mind:
- USPS mail service may be impacted, affecting mail delivery both to and from IMG. We recommend that IMG claims be submitted to IMGcustomercare@imglobal.com and iTravelInsured claims be submitted to iTravelClaims@itravelinsured.com
- Fulfillment of IMG physical ID cards and other documents may be impacted. As always, IMG plan documents, including ID cards, can be accessed through our website
Like other travel companies and insurance organizations, we are experiencing a high volume of calls, emails, and inquiries regarding COVID-19. We appreciate your patience and understanding as we diligently work to respond to all inquiries during this trying time. Please review the FAQs above for information regarding COVID-19 and how plan or policy benefits may be affected.